Hardware Service Report
  1. * Information in red below is required for RMA

  1. Verify you are a person

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    (type the code from the image)

  1. Purchasing Officer/Agent

  1. Part Information

  1. Return Repaired Unit to:

  1. If service technician needs additional information contact:

  1. Shipping / Issue Information

  1. Please check all symptom codes that apply to this failure

  5. Dropped Unit
    Other
  6. Bent Pins
    Damaged Shell
    Missing Covers
    Shorted Pins
    Broken Pins
  7. Speaker doesn't work
    Reset switch
    Power switch
    Cable Broken / Bad
    Other
  8. Hard Disk
    CD / DVD
    Solid State
    Floppy Drive
    Other
  9. Won't Boot
    Program Loss
    Data Loss
  10. During Operation
    When Powered Off
    Overnight
    Other
  11. Operating System
    Drivers
    Customer Programs
    Date and Time
    3rd Party Drivers
  12. Ethernet
    USB
    Serial
    Parallel
    Sound
    MIC
    Other
  13. Modem
    Ethernet
    Serial
    Video
    Other
  14. Missing Letters
    Missing Lines
    Blank
    No Backlight
    Scrambled, Garbaged, Shifting
    Scratched, Cracked, Leaking
  15. Not Working
    Intermitten
    Not Working in all Quadrants
    Cracked
    Can not Calibrate
    Jumps
    Drivers
  16. Blurred Video
    No Color
    Interface
    Drivers
  17. QXGA: 2048 x 1538
    WUXGA: 1920 x 1200
    UXGA: 1600 x 1200
    WSXGA: 1600 x 1024 or 1600 x 900
    SXGA: 1280 x 1024
    WXGA: 1280 x 768 or 1366 x 768
    XGA: 1024 x 768
    SVGA: 800 x 600
    VGA: 640 x 480
  1. The RMA number issued is valid for a period of 10 days. RMA’s received after 10 days may be returned unopened, subject to SVTronics discretion. Returns for credit may be subject to 15% re-stocking charge after 30 days and are subject to inspection and acceptance. Custom products are non-returnable. Any return without an approved RMA or shipped collect freight will not be accepted.
  2. When Returning Product Please Include; Power Cables, Interface cables, communication cables, any special cables required to duplicate problem.
  3. *Please fill out a separate RMA form for each serialized unit.
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